Privacy Policy

FiO Networks Guest Wi-Fi Privacy Policy

Effective Date: October 2025

Fio Networks (“we,” “our,” “,us”) provides secure, temporary wireless internet access through our guest Wi-Fi service. This Privacy Policy explains how we handle limited user information collected solely for authentication purposes when accessing our network.

1. Information We Collect

When a guest connects to our Wi-Fi portal, we collect only the following information:

  • Mobile phone number (entered voluntarily by the user to receive a one-time access code)

  • Technical connection details automatically provided by your device (e.g., IP address, MAC address, and time of access)

We do not collect names, email addresses, payment data, or any other personal information.

2. How We Use the Information

The phone number you provide is used one time only to send a text message (SMS) containing a unique verification code for Wi-Fi login. The code expires within five minutes.
Your phone number and verification code are not reused, shared, or stored after the session ends, except as temporarily required for system delivery and security logging.

We do not use this information for marketing, analytics, or third-party sharing.

3. Data Retention

Minimal connection and authentication data may be retained briefly in system logs to ensure proper operation and security. These logs are automatically purged on a regular schedule.

4. Data Security

We use reasonable technical and administrative safeguards to protect this information from unauthorized access, disclosure, or misuse.

5. Third-Party Services

SMS messages are transmitted through Twilio, a trusted communications provider that processes the message solely for delivery to your device. Twilio’s systems comply with applicable telecommunications and data-protection regulations.

6. User Choices

Participation is voluntary. By entering your mobile number and clicking Send Code, you consent to receive a single SMS for authentication. Message and data rates may apply.
You may withdraw consent by not using the guest Wi-Fi service. No recurring or marketing messages are sent.

7. Contact

For any questions or privacy concerns, contact:
Fio Network Solutions, LLC
Cary, North Carolina, USA
Email: privacy@fionetworks.com